Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lucygoosesoaps@gmail.com. Please note that returns will need to be sent to the following address: PO Box 162, Grover, WY 83122
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lucygoosesoaps@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at blturner162@yahoo.com.
Returned or Unclaimed Orders
Please ensure that your shipping address is correct before placing your order and keep an eye on your tracking information once your package has shipped.
If a package is returned to Lucy Goose & Co. because it was:
- Declined or refused by the recipient,
- Left unclaimed by the carrier,
- Returned due to an incorrect or incomplete shipping address provided at checkout, or
- Returned for any reason beyond our control,
the customer is responsible for all additional shipping charges required to resend the order.
Original shipping charges are non-refundable, and any return shipping fees assessed by the carrier will also be the responsibility of the customer. These fees must be paid before the order can be reshipped.
If you choose not to have the order reshipped, we will refund the purchase price of the products (if they are returned to us in sellable condition), less the original shipping charges and any return shipping or carrier fees incurred.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We will do our best to update the address before your package ships, but we cannot guarantee changes once an order has been processed.